CONTACT
お問合せ
よくある質問FAQよくある質問
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Q 1 What are the check-in and check-out time? -
A 1 Check-in from 2:00 pm, and check-out at 11:00 am.
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Q 2 Do you accept stays for only one person? -
A 2 Yes, you can stay with us even if you are alone. This may vary depending on the date, so please check the reservation screen.
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Q 3 Is there an age limit for accommodations? -
A 3 No, there is no age limit.
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Q 4 Tell me more about your Chef's Choice course. -
A 4 We do not have a fixed menu for the food we serve. Our dishes change daily depending on the seasons. The menu is made from a combination of the best ingredients handpicked by our chefs during that day. We will explain more at check-in. Please look forward to what we will be serving during your stay.
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Q 5 Is it possible to make a restaurant reservation in advance for consecutive-night stays? -
A 5 Upon your arrival, we will be asking you about your meals' preferences during your stay.
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Q 6 Do you respond to special requests, such as those involving food allergies? -
A 6 For food allergies and vegetarian/vegan menus, we will do our best to respond to requests made 7 days prior to your stay. Please see the Allergy Policy for more details.
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Q 7 Can non staying guests enter the hotel or dine at the restaurant? -
A 7 Non staying guests may meet hotel guests at the lobby area, lounge area. Non staying guests may also dine at the restaurant if accompanied by hotel guest ( reservations must be made at least 3 days in advance). Please refrain from entering the guest rooms and other facilities if you are not a hotel guest.
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Q 8 Do you have a public bath? -
A 8 We do not have a public bath, but each room has own relaxing bath with hot spring flowing from the source.
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Q 9 Can I bring my pets during my stay? -
A 9 Pets are not allowed in the hotel, except for service and guide dogs.
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Q 10 What are my payment options? -
A 10 All reservations must be made with full payment in advance. Please confirm your payment options from the reservation screen.
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Q 11 Are there any cancellation fees? -
A 11 Please see the policy as well as the applicable laws for details. → Please check the terms and conditions for details.
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Q 12 Do you have a parking area? -
A 12 Yes, our parking area has 17 parking spaces available, with two of these having roofs.
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Q 13 Do you have a pickup/drop-off service from/to the airport or hotel? -
A 13 [Train] Our pickup/drop-off service at the nearest station to Raku Suisan - JR Kutchan Station needs booking. (Free of charge. 7 days advance booking)
[Airplane] We can arrange a vehicle and driver for you if you are arriving from the New Chitose Airport. (Additional Charge. 7 days advance booking)
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