CONTACT
お問合せ
よくある質問FAQよくある質問
-
-
Q 1 What are the check-in and check-out time? -
A 1 Check-in from 2:00 pm, and check-out at 11:00 am.
-
-
Q 2 Do you accept stays for only one person? -
A 2 Individual guests are welcome.
However, please note that availability may be limited on certain dates, so kindly check our reservation site for details.
-
-
Q 3 Is there an age limit for accommodations? -
A 3 There are no age restrictions.
Please note that children aged 6 and older are charged the same rate as adults.
-
-
Q 4 Tell me more about your Chef's Choice course. -
A 4 Rather than offering a fixed course, our menu is prepared daily according to the seasonal ingredients we procure.
Since the dishes are decided based on the quality of the ingredients on the day, we hope you will look forward to enjoying whatever creations we prepare for you.
*Please note that the menu and the operation of our dining facilities may vary between the summer and winter seasons.
For further details, please feel free to contact us.
-
-
Q 5 Is it possible to make a restaurant reservation in advance for consecutive-night stays? -
A 5 After your reservation, we will contact you in advance to discuss your dining options.
-
-
Q 6 Do you respond to special requests, such as those involving food allergies? -
A 6 Guests with food allergies, as well as those requiring vegetarian or vegan menus, are kindly asked to notify us at least 7 days prior to their stay.
We will do our best to accommodate your needs. For more details, please refer to our Food Allergy Policy
-
-
Q 7 Can non staying guests enter the hotel or dine at the restaurant? -
A 7 Visitors are kindly asked to meet guests in the lounge.
The dining area is reserved for staying guests only.
We appreciate your understanding that entry to guest rooms and other facilities is not allowed.
-
-
Q 8 Do you have a public bath? -
A 8 While we do not have a large public bath,
each of our guest rooms is equipped with a spacious private hot spring bath with continuously flowing natural spring water.
-
-
Q 9 Can I bring my pets during my stay? -
A 9 Pets are not allowed in the hotel, except for service and guide dogs.
-
-
Q 10 What are my payment options? -
A 10 All reservations must be made with full payment in advance. Please confirm your payment options from the reservation screen.
-
-
Q 11 Are there any cancellation fees? -
A 11 Please see the policy as well as the applicable laws for details. → Please check the terms and conditions for details.
-
-
Q 12 Do you have a parking area? -
A 12 Yes, our parking area has 17 parking spaces available, with two of these having roofs.
-
-
Q 13 Do you have a pickup/drop-off service from/to the airport or hotel? -
A 13 At Raku Suisan, we offer a complimentary shuttle service from JR Kutchan Station with advance reservation at least 7 days prior to your arrival.
Please note that we do not provide free transportation from New Chitose Airport. However, a private hire vehicle can be arranged for a fee with a reservation made at least 7 days in advance.
-
-
CONTACT FORM＊Please provide
telephone number
and email address for
further correspondence.
*Please contact us
in Japanese or English-
Subscribe to
our newsletter